How We Can Help

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When an employee raises a formal complaint or grievance it needs careful handling, especially if it involves sensitive issues or very senior colleagues. We can manage the grievance for you, conduct any necessary investigation and deliver a report with a recommended outcome. Alternatively, we can hear any appeals as grievance chair.

Similarly, if you have a disciplinary issue we can manage that investigation for you. We are experts in disciplinary investigations.  Our investigation process is robust and diligent, but we also use emotional intelligence, professionalism and discretion where the allegations are sensitive and to ensure the individual is treated fairly and with dignity.

The investigator is a crucial role in ensuring a fair, thorough and objective investigation of complaints or grievances raised by employees.  

The key duties 

Impartiality 

Remain neutral and unbiased avoiding any conflicts of interest, approaching the investigation with an open mind and focusing on gathering facts objectively.  

Confidentiality 

Protecting the privacy of the parties involved and maintaining trust in the process. The investigator must handle all information and discussions with discretion.  

Gathering Information 

Collecting relevant information, documents and evidence related to the grievance. This may include interviewing the complainant, witnesses and any other individuals involved in the matter.   Ensuring that clear, relevant questions are asked to uncover the facts of the case and gaining an understanding of the perspectives, insights of parties involved.  

Analysing Evidence 

Carefully reviewing and analysing information collected to determine the facts of the case, identify patterns, inconsistencies and assess the credibility of the evidence presented.  

Documentation 

Documenting all aspects of the investigation, including interviews, findings, evidence and conclusions reached.  

Report Writing 

Compiling a detailed report summarising the investigation process, findings, conclusions and recommended actions. The report may be used to inform decision making and potential disciplinary measures.  

Recommendations 

Based on the investigation findings, the grievance investigator may make recommendations for corrective actions, resolution of the issue, policy changes, or training programmes to prevent similar grievances in the future.  

Compliance 

Ensure that the investigation process follows company policies, procedures and legal requirements.